Frequently Asked Questions

Last updated: March 2026

What products does Ready2Go sell?

Ready2Go by Maris.Kid offers professional nail products, including upper forms (dual forms) for nail extension. Our products are designed for both professional nail technicians and home users looking for salon-quality results.

Are your products safe to use?

Yes. All Ready2Go products comply with applicable safety standards. We recommend reading the product instructions before use and performing a patch test if you have sensitive skin.

How do I place an order?

Browse the catalog at r2go.pro/catalog, select the products you need, and follow the checkout process. If you have any difficulty, contact us at info@r2go.pro.

How long does delivery take?

Standard shipping typically takes 7–14 business days. Express shipping is available and takes 3–5 business days. Exact timeframes depend on your location. See our Shipping & Payment page for details.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and bank transfer. All payments are processed securely.

Can I return a product?

Yes, unused and sealed products can be returned within 30 days of delivery. Please see our Warranty & Returns page for the full policy and instructions.

How do I track my order?

Once your order is dispatched, you will receive a confirmation email with tracking information. Use the tracking number provided by the carrier to monitor your shipment.

I received a wrong or defective item. What should I do?

Please contact us at info@r2go.pro within 7 days of delivery with your order number and a photo of the item. We will arrange a replacement or refund at no cost to you.

How can I contact customer support?

Our team is available Monday to Friday, 10:00–17:00 (Moscow Time). You can reach us by email at info@r2go.pro or via Instagram @mariskid_world.

Do you offer wholesale or bulk pricing?

For wholesale enquiries, please write to us at info@r2go.pro with details about your business and the products you are interested in. We will get back to you with pricing information.